Our 30 Day Return Policy Promise to Eiffel Towel Customers

Howdy Eiffel Towel customers!

We understand that we're the New Kids on the Block, so we need to build your trust.  Eiffel Towel was started to create to cutest, cuddliest, most eco-friendly and best towels and  baby accessories especially for those children with sensitive skin.  Eczema!  Yuck!

We're so sure that you'll love your Eiffel Towel product that we'll give you 30 days to try them out.  The 30 days start when your order reaches your destination.  If you don't like your Eiffel Towel or your Eiffel Baby Series Accessories for whatever reason, we'll refund you your money and provide free shipping back to us.

How do I start the Eiffel Towel refund and return process?

Take a look at our contact page to get a hold of Eiffel Towel.

The easiest way is to send us an email to help@eiffeltowel.com with your Order Number found in your order confirmation that was sent to your email when you placed that order.  The order number is usually a 4-5 digit number.  We'll work with you to get your towels shipped back and your refund issued.  Once we receive the order at Eiffel Towel's headquarters, we'll issue a refund.  Refunds usually take 3-5 business days before you see the credit appear on your original form of payment.

But I purchased my Eiffel Towel baby accessories through Amazon, can you help us?

We're always happy to chat by instant messenger or email, but for all orders that are processed through Amazon, you will have to contact Amazon to return your order and get your refund. The refund process is super simple.

Allan & The Eiffel Towel team